Terms and Conditions
In general, ILLBATTING produces one showpiece item for a specific design and model. Customers can then place a customized order in their prefered size and design. Therefore only pre-produced showpiece items are returnable. However, customized items can not be returned.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
If you choose a direct payment gateway to complete your purchase, then Quickbutik stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
All orders are traceble and sent through Postnord. As a customer you must give us your email in order to receive the tracking number for your order.
Orders within Sweden cost 89 SEK.
Orders within Europe cost 19 EUR.
Orders outside of Europe cost 23 USD / 19 EUR.
The orders are delivered by Postnord within Scandinavia and in other countries by your local postal service.
Delivery time is usually three weeks after payment. As a customer you will receive the tracking number via email.
Orders that are personally designed and customized are not avaliable for return. Only pre-produced showpiece items are returnable. However, you must contact us for authorisation before returning any items within 14 days from the day you receive your goods. Accordingly, please email us at [email protected] quoting:
• order number
• name (first & sur name)
• email address
• the item you wish to return
• the reason for the return
Any goods returned without prior authorisation may, in our discretion, be returned to the sender and the ILLBATTING DESIGN “Returns, Refunds & Exchanges Policy” will cease to be available in respect of such goods.
Goods must be received by us in our office within 14 days of your authorisation being granted.
Goods being returned must be returned:
- in their original condition
- with the ribbon undamagaed and still attached to the item
We will not accept returns of any non-faulty items that have been worn or used and advise all customers to check garments thoroughly upon delivery before disposing of any original packaging. Please make sure goods are properly packed to avoid damage.
Please note that it is your responsibility to cover postage costs for returns. You should ensure that the goods are fully insured as proof of normal posting does not cover goods that are lost or damaged in transit.
We are not obliged to accept returns that do not meet the above procedure. In such a case, we may send the products back to the customer or require the customer to arrange for their collection from us, in each case at the customer's cost.
Subject to compliance with the above returns procedure and undless you have asked fot an exchange, we eill refund to you the price for the returned purchased products, within 14 days of receving the products back at our office.
Your refund will be credited to the original payment card. Please note that refunds can take up to 30 days to appear in your account, dependent on your bank’s processing times. We will email you with notification upon completion of your refund.
Shipping fees cannot be refunded.
By purchasing from ILLBATTING DESIGN you agree to the terms and conditions above.
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